Technical Support Center

We provide technical support and assistance for you should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

Before contacting us, please read the help file that comes with the product and the FAQs below. Your question(s) may have already been answered.

Frequently Asked Questions

Ask Questions to Our Support Team

If you didn't find an answer to your question in the FAQs, you can contact our Support Team directly. In your message body please specify (if possible):

  • System configuration (CPU, RAM, OS, DISK SPACE, etc.)
  • Detailed problem description (include exact error message text)
  • How to reproduce the problem.

To contact please use the following information:
submit (at)

Please note that we always reply to the emails we receive, often within 8 - 24 hours. If you don't hear from us even after contacting us twice, the most probable reason is some email filter at your ISP or your email client. Send yourself an email to check if every thing is fine or check if your email filters are removing valid emails.

Please avoid using common, non-descriptive words like "Hi," "Hello," "Document," "Request," etc. in the subject line. Make sure to mention the product that your question concerns and if the product name is irrelevant, try to write a summary of your request in the subject line. The increasing amount of Spam coming to our e-mail addresses often makes it hard to distinguish between real and junk mail, and our spam filters mark some "real" messages as junk.

Top Frequently Asked Questions

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